We’re committed to constantly improving your experience with TicketsCandy, and we have an exciting update rolling out on September 11 that you’ll need to prepare for. The new feature will allow you to manage multiple event organizers and assign them to different events. This enables more flexibility, better event-specific customer service, and builds greater trust with ticket buyers.

🚨 Action Required: Prepare for the Update

Here’s what you need to do to make sure you’re ready:

1️⃣ Log into Your Account: Access the new ‘Organizers’ page where you will find 1 or 2 organizers already in place, imported from your previous setup.

2️⃣ Review or Add Organizers: You can either change existing information or add new organizers as needed.

3️⃣ Connect Organizers to Events: Navigate to your event, then go to the ‘Event Settings’ page. Scroll down to ‘Event Organizer’ and make sure the right organizer is linked to your event.

After you’ve updated or confirmed your organizer information, please note that the changes won’t be visible on your event page right away. These updates will take effect on September 11th, in conjunction with the full roll-out of this new feature.

🛠️ Why This Matters

It’s essential for event admins to follow these steps and review their settings carefully. If you do not update or confirm the organizer details, the system will automatically use the contact information of the admin account with which you registered. This means that if your event support details are different from your admin account’s contact information, failure to make the update will result in your personal email address being used as the event support email.

Don’t miss this update; make sure to update your settings to continue offering a seamless experience to your attendees. If you have any questions, feel free to reach out to our support team for help.

Thank you for being a part of the TicketsCandy community!